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The National Do-Not-Call List

"Do Not Call" Registry effective September 30, 2008

The Canadian Radio-Television and Telecommunications Commission (CRTC) is responsible for the National Do-Not-Call List (DNCL), which contains the names and telephone numbers of the consumers who do not want to receive unsolicited telephone calls from telemarketers.

Telemarketing is the use of telephony technology (telephone, cellphone, fax, etc.) to make unsolicited telephone calls or send unsolicited messages to consumers for the purpose of solicitation. Solicitation is selling or promoting a product or service, or soliciting money.

The object of the National DNCL is to provide a way for consumers to prevent telemarketers from calling them without consumers having to deal with individual telemarketers and their do-not-call lists. Telemarketers will not be permitted to call any of the numbers on the National Do-Not-Call List (DNCL), unless they already have an existing business relationship with the consumer or individual.

The federal legislation creating the framework for Canada’s National Do-Not-Call List was passed in 2005. On December 21st, 2007, the CRTC awarded a five-year contract to Bell Canada to operate the National DNCL, and announced the list would be active on September 30th, 2008. The operator is responsible for registering numbers, providing telemarketers with up-to-date versions of the National DNCL, and receiving consumer complaints about telemarketing calls.

Consumers can register up to three different numbers on the list, and have to renew that list every three years. There is no cost for getting onto the list. Telemarketers are required to monitor the National DNCL and remove any numbers they find on it from their calling lists. Telemarketers have to pay for access to the list.

Real estate brokers and salespersons making unsolicited telephone calls are “telemarketers” within the meaning of the legislation. Realtors can still contact consumers in other legal ways, such as direct mail. But if consumers (including private sellers) put their phone numbers on the National Do-Not-Call List, Realtors cannot telephone or fax them to solicit business.

July 24, 2008 in Agency Matters | Permalink


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Thanks for sharing.


Posted by: Marilyn Monroe Condos | Aug 15, 2012 10:35:34 AM

That could minimize annoying calls. If I want a product reviews I will just have to search it to the internet. ^^

Posted by: Kiersten54 | Mar 10, 2009 3:36:35 PM

I used to be an avid cold caller until these laws raised the issue of too much legal risk. I now use the web exclusively for my real estate business.

Posted by: Prince William Homes | Mar 1, 2009 8:24:49 PM

Thank you very much for this article. Take care.


Posted by: Kusadasi Real Estate | Jul 25, 2008 1:32:49 PM

On one hand as a RE agent it`s not such a good idea, since many of my especially younger colleagues use this technique, but on the other hand, as a regular person, I welcome it. What`s worse than someone calling you during Sunday lunch and trying to sell you something? I guess it will be a good service over all, and even for RE agents. Atleast we`ll have to find a new, perhaps, better way.

Posted by: Toronto real estate agent | Jul 24, 2008 12:50:27 PM

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